Refund policy

Return and Refund Policy
Thank you for shopping with shop.marcapersonal.com. We are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy for important details on how to process returns or exchanges.

Return & Exchange Periods

  • Standard Items: 30 days

  • Defective Items: 90 days

  • Customized Items: Non-returnable

Eligibility for Returns
To qualify for a return, items must meet the following conditions:

  • Unused and in original, brand-new condition (no wear, grass/dirt stains, odors, or customization).

  • Include original tags and packaging. Items missing tags or returned in damaged/incomplete packaging may be ineligible for refund.

  • Shoes must be returned in their original, undamaged shoe box, placed inside a separate shipping box (no labels or tape on the shoe box).

  • Proof of purchase (receipt, invoice, or order confirmation) must be included.

Packaging Guidelines
To protect your return and ensure eligibility:

  • Return all items with original packaging, tags, inserts, and accessories.

  • Place shoe boxes inside an outer box for protection—returns with damaged/labeled shoe boxes may be rejected.

  • Use a trackable shipping method (e.g., UPS or insured USPS) for your return.

How to Start a Return

  1. Log into Your Account

    • Visit our Returns Portal to initiate your return.

    • If you don’t have an account, use the order lookup option with your email and order number.

  2. Select Items for Return

    • Choose the items and select your reason for return.

  3. Receive a Return Authorization

    • Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions.

  4. Ship Your Return

    • Include the RMA number and authorization form in your package.

Ship to:
shop.marcapersonal.com
ATTN: Returns & Exchanges
1723 Webb Drive
Norcross, GA 30093-1214
United States

Damages and Defects
If you receive a defective, damaged, or incorrect item:

We cover return shipping costs for defective items or those sent in error.

Refunds

  • Refunds are issued to the original payment method after return inspection and approval.

  • Allow 5–10 business days for the refund to appear after processing.

  • Shipping fees are non-refundable unless the return is due to our error.

  • Partial Returns: Refunds are based on the value of returned items, minus any applicable discounts.

Important: Refunds cannot be processed for transactions reported to your bank as fraudulent. Please contact us before initiating a dispute.

Exchanges

  • For faster processing, we recommend placing a new order and returning the original item.

  • We’ll ship exchange orders back to you free of charge via Priority Mail or UPS Ground.

Non-Returnable Items

  • Gift cards

  • Clearance/final sale items

  • Customized products (e.g., team uniforms, items with names, numbers, or logos)

  • Autographed collectibles or event tickets

Warranty Policy
With proof of purchase, items with material/workmanship defects qualify for store credit:

  • 0–30 days: 100% credit

  • 31–60 days: 50% credit

  • 61–90 days: 25% credit

  • Over 90 days: No credit

Please Note:

  • Wear and tear, misuse, and cosmetic issues (scuffs, fading, pilling, discoloration, etc.) are not considered defects unless they impact performance.

  • Extended manufacturer warranties will be honored when applicable.

Processing Time

  • Please allow 1–3 weeks for replacements or refunds after we receive your return.

  • Ensure all required documentation is included to avoid delays.

Customer Service Availability
We are closed on the following U.S. holidays:

  • New Year’s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

Contact Us
Email: custserv@shop.marcapersonal.com
Mail: shop.marcapersonal.com
1723 Webb Drive
Norcross, GA 30093
Customer service hours: Monday–Friday, 9 a.m.–5 p.m. EST, excluding holidays.