Shipping policy

Thank you for choosing shop.marcapersonal.com. We are committed to providing a fast, reliable, and transparent shipping experience. Please review the details below to understand our shipping process.

Order Processing Time

  • Standard orders are processed within 1–2 business days after payment is confirmed (excluding weekends and U.S. holidays).

  • During peak periods (e.g., Black Friday, holidays, major promotions), processing times may be extended. We’ll keep you informed of any delays.

  • Team Uniform Orders:

    • Typically processed within 3–4 weeks.

    • Production timelines may vary based on volume and seasonality.

    • Orders placed after your club’s posted deadline are processed on a first-come, first-served basis.

Shipping Methods & Delivery Times

  • We ship via USPS, UPS, FedEx, and DHL, offering both standard and expedited services.

  • Domestic delivery typically takes 2–7 business days, depending on the destination and method selected.

  • All delivery timeframes are estimates and may be affected by weather, carrier delays, or other unforeseen factors.

Shipping Charges

  • Rates are calculated based on package weight, dimensions, and destination.

  • Total shipping costs are shown at checkout before completing your order.

  • Free Shipping Promotions:

    • Available for select items or order values during promotional periods.

    • Exclusions apply: team uniform orders, oversized items, and international shipments unless otherwise specified.

    • International orders may be subject to duties, taxes, or customs fees, which are the customer’s responsibility.

Order Tracking

  • A shipping confirmation email with a tracking number will be sent once your order ships.

  • Please allow up to 24 hours for tracking updates to appear on the carrier’s website.

Shipping Restrictions

  • We currently ship to the United States and select international destinations.

  • Some items (e.g., aerosols or hazardous materials) may be restricted based on carrier or local regulations—these will be flagged during checkout.

  • Customers are responsible for complying with any destination-specific shipping regulations.

Undeliverable Packages

  • Packages returned due to incomplete or incorrect shipping information will incur additional shipping fees for reshipment.

  • Please verify your shipping address carefully before placing your order. shop.marcapersonal.com is not responsible for delays or losses caused by incorrect address details.

Order Changes & Cancellations

  • Contact our customer support team promptly for modifications or cancellations.

  • Once an order has shipped, changes are no longer possible.

Lost or Damaged Shipments

  • If your package is lost or arrives damaged, notify us immediately.

  • We’ll open a case with the carrier and work to resolve the issue quickly. Please be prepared to share relevant documentation (e.g., photos, tracking updates).

Free Shipping Policy & Returns